What is Trouble Ticketing?

Trouble Ticketing is the service which enables faults to be reported directly and on-line to KPN Telecom. Once the faults have been entered into the system they are processed fully electronically. The Wholesale Service Desk takes care of any necessary physical handling of the fault. At the moment, this is possible for the following wholesale services:

MDF Access (Main Distribution Frame Access)
CPS (CarrierPreSelection)

It is the goal of KPN Telecom for as many as possible of its wholesale fault processes to be dealt with via this site in the future. If you wish to make use of one or more of these services, you can contact your KPN Telecom Wholesale account manager. He will be pleased to help you.

At the Personal Processes overview you will find the procedure and forms to request authorisation for this service.