| |
As part of KPN Telecom's National Operating Center
(NOC), a Wholesale Service Desk (WSD) has been set up specifically
for our wholesale customers. You can contact this professional team
of service managers for all your service requests, 24 hours a day,
seven days a week, 365 days a year. The staff of the Wholesale Service
Desk is responsible for the whole fault clearing process, from the
moment you report the fault until it is completely resolved.
To contact the Wholesale Service Desk of KPN Telecom, just call
the toll-free number 0800
- 03 07 (only from the Netherlands). From abroad we ask
you to call the WSD on the (chargeable) number 0031-356727803.
KPN Telecom provides its customers with a personal PIN code with
which they are automatically connected to their dedicated customer
support team. Your account manager is willing to inform you about
that.
A summary of the main tasks of the Wholesale Service Desk:
Service management
The Wholesale Service Desk accepts fault reports from other telecom
operators concerning KPN Telecom's network (and ensures that they
are resolved). It also detects and reports faults on the networks
of other telecom operators.
Monitoring
The National Operating Center monitors the network and the Wholesale
Service Desk reports any disruptions to you proactively. You are
also informed of any scheduled work which could lead to disruptions
in KPN Telecom services.
Customer Care
This refers to matters such as improvement processes in consultation
with customers, and to the prevention and solution of frequently
recurring faults.
Crisis management
In the event of a major disaster, the Wholesale Service Desk forms
a part of the crisis team that manages the disaster and, in this
connection, provides the external communication.
We're at your service!
|
home
/ 
