The KPN Telecom National Directory Enquiry Service is handled by a KPN Directory Enquiry Operator, who will answer in Dutch. The greeting is: "Goedemorgen/ goedemiddag/ goedenavond met KPN Telecom Inlichtingen Binnenland" (as yet it is not possible to customize this service).

A Telco Subscriber may request a search for two telephone numbers per Call with up to three Information Elements. When requesting the search from the KPN Directory Enquiry Database, the Telco Subscriber shall supply the KPN Directory Enquiry Operator with the following details:
i) town/city and name; or
ii) town/city and business branch; or
iii) town/city and address; or
iv) postal code and house number.

The KPN Directory Enquiry Operator gives one of the following answers to the Telco Subscribers:
i) the telecommunication number of a Subscriber; or
ii) the announcement that the Subscriber is unlisted. If the number is unlisted, the Telco Subscriber will be told the number is unlisted and the number will not be disclosed; or
iii) a telecommunication number and/or address information for a Subscriber listed in the pink part of the telephone phone book; or
iv) an announcement that on the basis of the information provided by the Telco Subscriber, no information is available in the KPN National Directory Database.

The information available in the KPN Standard National Directory Database will depend on agreements with the Third Telecom Providers for inclusion of Subscriber information in the KPN Standard National Directory Database. The following number information is available in the KPN Standard National Directory Database:
i) KPN PSTN;
ii) KPN ISDN;
iii) KPN GSM;
iv) KPN Telecom PSTN Freephone Service Numbers; and
v) KPN Telecom PSTN Special Rate Service Numbers.

Additional Services
For Telco's who wish to provide their customers with a more basic number information service, KPN offers the KPN Telecom Standard National Directory Enquiry Service.
For international numbers, the KPN Telecom International Directory Enquiry Service is available.

Responsibilities
KPN is responsible for:
	Metering and billing to charge the Telco for all Calls
	Managing, operating and maintaining the KPN Standard National Directory Database and associated computer systems
	Providing training, and supervising the KPN Directory Enquiry Operators and the necessary working environment
	Monitoring quality and managing the service
	Notifying the Telco in advance of all changes to the service
The customer is responsible for:
	Forecasting the service
	Appropriate routing of the Calls to the Handover Point
	Validating the called number
	Contacting the KPN Fault Contact Point to report Faults
	The End-to-end management of Telco Subscriber Calls using the KPN Telecom Standard National Directory Enquiry Connect Service
	Providing KPN with listing information for Telco Subscribers under a separate service agreement covering the Telco's wish for these numbers to be held in the KPN Standard National Directory Database
	Metering Calls and invoicing Telco Subscribers, collecting payments and managing bad debts.

Quality of Service
KPN will provide the service 24 hours a day, 7 days a week at a service quality level equal to that generally applicable to the KPN Telecom National Directory Enquiry Service offered by KPN to its subscribers.

The KPN Telecom National Directory Enquiry Service will be monitored at all times by service managers at KPN's "National Service Monitoring Centre (LDBC)". LDBC watches quality of service 24 hours a day, 7 days a week. If problems occur despite this monitoring, the Wholesale Service Desk of LDBC provides assistance to customers. The staff on the desk have the means to solve problems quickly. Depending on the nature of the problem, KPN aims for a service restoration time of 2, 4 or 8 hours.

Configuration
	A Telco may hand over calls in any regional access area
	In an access area where a Telco is unwilling or unable to hand over the call, it will be routed to another Point of Presence of the Telco's choosing