A Telco PSTN Subscriber may request a search for up to 2 telephone numbers per Call. When requesting the search from the KPN Directory Enquiry Database, Telco PSTN Subscriber shall supply the KPN Directory Enquiry Operator with the following details:
i) town/city, country and name; or
ii) town/city, country and address; or
iii) country, postal code and house number.

The KPN Directory Enquiry Operator gives one of the following answers to the Telco Subscribers:
i) the telecommunication number of a Subscriber; or
ii) the announcement that the Subscriber is unlisted. If the number is unlisted, the Telco PSTN Subscriber will be told the number is unlisted and the number will not be disclosed; or
iii) an announcement that on the basis of the information provided by the Telco PSTN Subscriber, no information is available in the KPN International Directory Database.

The KPN Telecom International Directory Enquiry Connect Service will provide information about Subscriber Connections on the networks listed below, provided that the Subscribers are listed:
i) Networks of which the telephone numbers can be obtained through use of the KPN Telecom International Directory Enquiry Connect Service;
ii) IDAS signatories: Andorra, Australia, Austria, Belgium, Denmark, Finland, France, Germany, Hungary, Republic of Ireland, Italy, Luxembourg, Norway, Portugal, Spain, Sweden, Switzerland, United Kingdom (BT and Mercury), United States (AT&T)
iii) Non IDAS signatories: Rest of the world.

Additional Services
For Telco's who wish to provide their customers with a national number information service, KPN offers:
KPN Telecom Standard National Directory Enquiry Service
KPN Telecom National Directory Enquiry Service

Responsibilities
KPN is responsible for:
	Specifying and where necessary changing the national telephone number for the KPN Telecom International Directory Enquiry Connect Service
	Specifying and where necessary changing the greeting message at the KPN Directory Enquiry Centre. If the greeting message changes, KPN will notify the Telco of all changes in advance
	Metering and billing necessary to charge the Telco for all Calls passed by KPN to the KPN International Directory Enquiry Centre in accordance with the Billing Manual and Parameter Schedule
	Charging the Telco for Telco-specific actual costs which cannot be recovered in accordance with the Operations and Maintenance Manual and Parameter Schedule as a result of:
	Monitoring quality and managing the service from the Handover Point to the KPN National Directory Enquiry Centre.
The customer is responsible for:
	Forecasting the service
	Appropriate routing of the Calls to the Handover Point
	Contacting the KPN Fault Contact Point to report Faults
	The End-to-end management of Telco Subscriber Calls
	Metering Calls and invoicing Telco Subscribers, collecting payments and managing bad debts.

Quality of Service
Premium Transit is monitored round the clock by network managers at KPN's National Service Monitoring Centre (LDBC). They watch the quality of service 24 hours a day, 7 days a week. If problems occur despite this monitoring, the Wholesale Service Desk of LDBC provides assistance to customers. The staff on the desk have the means to solve problems quickly. Depending on the nature of the problem, KPN aims for a service restoration time of 2, 4 or 8 hours.

Configuration
	The Telco may hand over calls in any regional access area
	In an access area were the Telco is unwilling or unable to hand over the call, it will be routed to another Point of Presence of the Telco's choosing