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Carrier Pre-Select is the service that conveys calls
from KPN subscribers to a Telco or KPN end user or to a third party.
KPN subscribers must be given the means to use Carrier Select (CS)
or Carrier Pre-Select (CPS) for every Call, i.e. they must be able
to choose the telecom provider they wish to use.
Carrier (Pre)-Select
CS conveys calls originating from KPN subscribers who dialled
a prefix (16xy/10xy) and CPS conveys calls originating KPN subscribers
who requested a setting in the Voice Response System (0800-1273)
for immediate connection to their preferred telecom provider.
The selected service provider is responsible for onward conveyance
of the call and also for billing and the service.
| CS/CPS is available for: |
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KPN PSTN |
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Networks for other Dutch operators (including mobile operators) |
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Foreign numbers |
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| CPS is: |
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available only to KPN end users |
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divided into national and international destinations. |
Additional services
Customer Billing is unavailable for Carrier Select or for Carrier
Pre-Select
Responsibilities
CPS is an originating service, so: |
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The KPN subscriber is also a customer of the service provider |
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The service provider is responsible for its own marketing |
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KPN will charge the CS or CPS operator wholesale tariffs |
Quality of Service
KPN Telecom's PSTN Pre-Selected Carrier Connect Service is monitored
round the clock by service managers at KPN's National Service Monitoring
Centre (LDBC). They watch the quality of service 24 hours a day,
7 days a week. If problems occur despite this monitoring, the KPN
Telecom Wholesale Service Desk of LDBC provides assistance to customers.
The staff on the desk have the means to solve problems quickly.
Depending on the nature of the problem, KPN aims for a service restoration
time of 2, 4 or 8 hours.
| Configuration |
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A Telco may hand over CS/CPS calls in any regional access
area |
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In an access area where a Telco is unwilling or unable
to hand over a CS/CPS call, the call will be routed to another
Point of Presence (PoP) of the telco's choosing |
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CS/CPS calls are not handed over at national access points |
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